FootLens Terms of Use

01

Acceptance of Terms

By downloading, installing, or using FootLens, you agree to be bound by these Terms of Use and End User License Agreement ("Terms"). If you do not agree, do not use the app.

These Terms form a binding legal agreement between you ("User") and Saneftec SAS ("Saneftec", "we", "us"). They govern your use of the FootLens mobile application and any associated cloud services.

02

License Grant

Subject to your compliance with these Terms and maintenance of an active subscription, Saneftec grants you a limited, non-exclusive, non-transferable, revocable license to install and use FootLens on devices you own or control, solely for your personal or professional use.

You may not:

Copy, modify, or distribute FootLens or any part of it
Reverse engineer, decompile, or disassemble the app
Rent, lease, sublicense, or resell access to FootLens
Use FootLens to build a competing product or service
Remove or alter any proprietary notices or labels

03

Subscription and Payment

Free trial: FootLens offers a 3-day free trial. At the end of the trial period, your subscription will automatically renew at the applicable rate unless cancelled beforehand.

Billing: Subscriptions are billed and managed exclusively through Apple App Store (iOS) or Google Play (Android). Saneftec does not process or store payment card details.

Renewal and cancellation: Your subscription renews automatically at the end of each billing period. To cancel, you must do so through your App Store or Google Play account settings before the renewal date. Cancellation takes effect at the end of the current billing period; you retain access to FootLens until that date.

Refunds: Refund requests are subject to Apple's or Google's refund policies. Saneftec has no control over and cannot process refunds directly.

Lapsed subscription: If your subscription ends, your account and the data stored locally on your device remain available. Cloud backup and sync are suspended until you renew. If you renew within 3 months of the end of your paid period, your cloud data is kept and sync resumes. After 3 months without an active subscription, your cloud data is permanently deleted and cannot be recovered. We will notify you in the app before this happens. Data stored locally on your device is never deleted by us.

04

Professional Use and Medical Disclaimer

FootLens is designed as a tool for clinicians, podiatrists, rehabilitation specialists, and other healthcare professionals. It is intended to assist professionals in managing client records and conducting footprint analyses.

FootLens is not a medical device. It has not been cleared or approved by any regulatory authority, including the FDA (United States) or under the EU Medical Device Regulation (EU MDR). It must not be used as a substitute for professional clinical judgment, diagnosis, or treatment.

Any clinical decisions made on the basis of data recorded or analysed within FootLens remain the sole responsibility of the treating professional. Saneftec accepts no liability for clinical outcomes arising from the use of FootLens.

FootLens may be downloaded by any user; however, if you are not a qualified healthcare professional, you use FootLens at your own risk and are solely responsible for any decisions you make on the basis of its output.

05

Encryption Key and Data Loss

FootLens uses a zero-knowledge encryption architecture. Your client data is encrypted on your device using a locally generated key. Saneftec does not hold a copy of this key and cannot recover it.

You are solely responsible for safeguarding your encryption key. If you lose your key:

Your cloud backup data is permanently and irrecoverably inaccessible
Saneftec cannot restore, decrypt, or retrieve it under any circumstances
Your only recourse is to generate a new key, which permanently wipes all prior cloud data

We strongly recommend exporting your encryption key as a QR code and storing it securely. Saneftec accepts no liability for data loss resulting from loss of the encryption key.

06

User Responsibilities

You agree to:

Use FootLens in compliance with all applicable laws, including data protection laws governing the personal data of your clients
Obtain any necessary consent from your clients before entering their personal or health data into FootLens
Maintain the confidentiality of your account credentials
Not use FootLens for any unlawful, harmful, or abusive purpose
Not attempt to gain unauthorised access to Saneftec's systems or infrastructure

As the data controller for client data you enter into FootLens, you are solely responsible for ensuring your use of that data complies with GDPR and any other applicable data protection legislation.

07

Intellectual Property

FootLens, including its name, logo, user interface, design, algorithms, and all associated content, is the exclusive property of Saneftec SAS and is protected by French and international intellectual property law. FootLens is a trademark of Saneftec SAS.

Nothing in these Terms transfers any intellectual property rights to you. The license granted in §2 is the full extent of your rights in FootLens.

08

Account Termination

By you: You may delete your account at any time directly within the FootLens app. Deletion is immediate and permanent. See our Privacy Policy for details on what data is deleted.

By Saneftec: We reserve the right to suspend or terminate your account without notice if we reasonably believe you have breached these Terms, engaged in fraudulent or abusive behaviour, or if required by applicable law. In such cases, no refund will be issued for any remaining subscription period.

09

Disclaimer of Warranties

FootLens is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.

Saneftec does not warrant that FootLens will be error-free, that defects will be corrected, or that the app or the servers that operate it will be free of viruses or other harmful components.

10

Limitation of Liability

To the fullest extent permitted by applicable law, Saneftec's total liability to you for any claim arising from your use of FootLens shall not exceed the total subscription fees paid by you in the twelve (12) months preceding the claim.

Saneftec shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of revenue, or loss of profits, even if advised of the possibility of such damages.

Nothing in these Terms limits Saneftec's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11

Governing Law and Disputes

These Terms are governed by the laws of France. Any dispute arising from or relating to these Terms or your use of FootLens shall be subject to the exclusive jurisdiction of the courts of Grenoble, France, except where mandatory consumer protection law in your country of residence provides otherwise.

12

Changes to These Terms

We may update these Terms from time to time. Changes will be posted within the app and on our website with an updated date. Continued use of FootLens after changes constitutes acceptance of the revised Terms. For material changes, we will provide advance notice where reasonably possible.

13

Contact

For any questions regarding these Terms, please use the contact form on our website.

Postal address: Saneftec SAS, 93 Cours Berriat, 38000 Grenoble, France